13 June 2023
6 Easy Ways You Can Skill Up for AI
The skills that businesses need to put AI to work are lagging. But you can get the skills you need. Here’s how.
The rise of generative artificial intelligence (AI) has captured minds and imaginations at an astonishingly fast page . But the skills that businesses will need to put this technology to work are lagging. Here, we’ll share some of our best AI learning content to help you get the skills you need.
The case for change
A recent survey found 67% of global business leaders are considering using generative AI, but roughly the same number of IT leaders say their employees don’t have the skills to use it.
The number of job postings on LinkedIn mentioning GPT (the generative pre-trained transformers behind the AI) increased 51% in 2022, according to the company.
Skill up with Trailhead content on AI, which breaks down barriers to learning and provides anyone with access to learn in-demand skills. AI learning content on Trailhead includes: a primer on Einstein GPT, the first generative AI for CRM; the role of AI in business; the role and importance of unified data as the foundation for AI, smart CRM assistants, and how AI can improve customer service.
“The gap between our capabilities and what the technology enables and demands has widened,” Erik Brynjolfsson, director of the Digital Economy Lab at Stanford said recently.
Indeed, technology trends this new make it hard to assess how much investment you’ll need to make in learning. But we are seeing seismic opportunities where AI can take us into the next decades. The time to start investing in learning is now.
What is upskilling?
Upskilling is learning new skills for a different or expanded job function. For example, with training, a web designer could grow into a career in application development or UX design. Upskilling can occur either on the job, as an employer-supported initiative, or on your own.
Learning new skills can also be the key to breaking into a new industry or role. Look at it as an investment in your professional success.
Learn AI, or get left behind
Generative AI was recently described by one prominent columnist as magic, a Promethean moment akin to the advent of the printing press, industrial revolution, nuclear power, and the internet. It’s no wonder companies are scrambling to hire skilled people to integrate it into their work.
More broadly, upskilling is key to a more engaged workforce, which can boost productivity. According to a 2020 study, 91% of companies and 81% of employees say upskilling or reskilling has boosted productivity. The more digital skills your teams can gain, the easier it will be to keep your customers at the center of everything they do.
Nearly all global workers say businesses should prioritize AI skills in their employee development strategy. You don’t have to spend years earning a degree in AI. Salesforce provides learning modules for critical skills, which lead to careers for job seekers, and skilled workforces for employers.
Here are six essential AI modules, bite-size learning units that guide you through specific topics as below:
Einstein GPT: Quick Look
Discover how generative AI and Einstein GPT are transforming the future of work.
This learning module shows you how GPT fits into the larger concept of generative AI. It is also a primer on Einstein GPT, the first generative AI for CRM.
Remove bias from your data and algorithms to create ethical AI systems at your company.
Here you’ll learn how to define bias and fairness, build a diverse AI team to avoid bias, translate company values into processes, and describe the importance of understanding your customers for ethically-aligned AI design.